Refund and Returns Policy

This policy applies to physical products purchased through the ACcleanQLD online shop, including the Universal Aircon Remote Control and Instant AC Refresh and Freshener. If you have any questions, please contact us before returning an item.

Change of mind returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened and still in its original packaging. The customer is responsible for paying return postage. Once we receive the item and confirm it is in resale condition, we will issue a refund to the original payment method.

Faulty or damaged items

If a product arrives faulty or damaged, please contact us straight away. We will arrange a replacement or a full refund, including covering the cost of return postage. We may ask for a photo of the fault or damage to help us sort it out quickly.

How to start a return

Email us at accleanqld@gmail.com with your order details and the reason for the return. For faulty items, please attach a clear photo. We will reply within two business days with return instructions.

Refund processing

Refunds are processed back to the original payment method. Please allow 5–10 business days for the refund to appear after we have received and inspected the returned item.